Microsoft Teams Call Flow

Follow these steps to configure and enable Easy Calling in your tenant

After you have created a voice app in Easy Calling, a resource account with the same name as the created voice app has been created for you in the Microsoft Teams Admin Center

You must now integrate this resource account into your existing call flow. As the call flow can be very different, it is important that you integrate it in the right place

You have now successfully extended the call flow in Microsoft Teams

Fallback solution

In the event of an Easy Calling error, you should have a second call queue ready which is identical to the one used for Easy Calling. You can then change this resource account again here until we have rectified the errors and you can use Easy Calling again without restrictions

Click here for the next steps in Microsoft Teams

Phone number directly to the call queue

To connect the phone number directly to the Easy Calling call queue, the following PowerShell commands must be executed. These commands will assign the phone number to the specified call queue, configure the appropriate resource account, and ensure that all routing settings are correctly applied. Please make sure you have the necessary administrative permissions and that the Microsoft Teams PowerShell module is installed and up to date before proceeding.

1. Connect-MicrosoftTeams
2. Set-CsPhoneNumberAssignment -Identity "<UPN of the Resource Account>" -PhoneNumber "<Phone number>" -PhoneNumberType DirectRouting
3. Grant-CsOnlineVoiceRoutingPolicy -Identity "<UPN of the Resource Account>" -PolicyName "<Policy name>"