# Easy Calling ## Why Easy Calling? **Tired of missed calls, juggling between apps, and losing track of customer conversations?** Easy Calling transforms Microsoft Teams into a powerful contact center. Easy to handle, ready for immediate use and budget-friendly. If you're handling customer calls, support requests, or sales inquiries, Easy Calling helps you: ✅ **Never miss a call again** – See all incoming calls in real-time, know who's available, and route calls intelligently\ ✅ **Save time on every call** – Access caller history, voicemails, and notes in one place\ ✅ **Stay organized effortlessly** – Automatic call logs, follow-up tasks, and email integration as well as flexible agent management\ ✅ **Keep your team informed** – Live dashboards show who is calling, who is busy, who is available, and which calls need attention\ ✅ **Work from anywhere** – Full functionality in Teams or as a standalone web app
Easy Calling dashboard showing real-time call monitoring

Real-time view of all your calls – no more guessing who's handling what

## What Makes Easy Calling Different? **We know you're busy.** The last thing you need is another complicated system to learn. Easy Calling was built from the ground up with one goal: make your calling experience simpler, not harder. ### For Contact Center Agents * **See who's calling instantly** – Caller ID pulls information from your directory, CRM, or external databases * **Handle calls with one click** – Answer, transfer, or send to voicemail without leaving Microsoft Teams * **Follow up in seconds** – Create tasks, send emails, or add notes right from the call screen * **No more switching apps** – Everything you need is in one interface ### For Team Leads & Supervisors * **Monitor your team at a glance** – See who's on a call, who's available, and how long callers are waiting * **Adjust on the fly** – Change agent availability, update greetings, or reroute calls in real-time * **Get insights that matter** – Visual reports show call patterns, peak times, and team performance ### For Administrators * **Set up in minutes, not days** – Simple wizard walks you through configuration * **Flexible call routing** – Create custom flows that match how your team works ## Real Scenarios, Real Solutions ### Scenario 1: The Overwhelmed Support Team **Before Easy Calling:** Your team of 5 support agents shares a phone number. Calls come in randomly, agents don't know who answered what, and follow-ups get lost in email threads. **With Easy Calling:** Calls automatically distribute to available agents. Everyone sees the call history, voicemails are transcribed and stored, and follow-up tasks sync to Microsoft Planner. Your team handles 30% more calls with less stress. ### Scenario 2: The Part-Time Reception Desk **Before Easy Calling:** Your receptionist handles calls from 9-5. After hours, calls go to voicemail, and no one checks them until the next morning. Urgent requests get delayed. **With Easy Calling:** Set up automatic routing – calls go to your team during business hours, and to voicemail, other queues, or on-call services outside of business hours. Team members can listen and respond immediately, even from home. ### Scenario 3: The Growing Sales Team **Before Easy Calling:** Your sales team is expanding. New hires don't know who's handling which prospect, and calls get duplicated or dropped. **With Easy Calling:** New agents see all call history, can opt in/out of queues based on expertise, and managers monitor call distribution to ensure fair workload. Onboarding time cuts in half. ## Quick Feature Overview | Feature | What It Does For You | | ------------------------------ | -------------------------------------------------------------------------------------------------------------------------- | | **Real-Time Call Monitoring** | See all active calls, waiting callers, and agent status in one dashboard | | **Smart Call Routing** | Automatically send calls to the right person or team based on availability | | **Comprehensive Call History** | Access up to 6 months of calls–filter by missed, answered, or voicemail | | **Integrated Voicemail** | Listen to voicemails directly in Teams, get instant notifications | | **Quick Actions** | Send emails, create tasks, save contacts–all without leaving the call screen | | **Caller Identification** | Automatic lookup in your directory, CRM, or external databases | | **Agent Opt-In/Out-Out** | Agents control when they're available for calls (great for flexible teams) | | **On-Call Duty** | Forward calls to responsible on-call personnel during scheduled periods (escalation to multiple external numbers possible) | | **Visual Analytics** | Understand call patterns, peak times, and team performance at a glance | | **Multi-Language Interface** | Interface available in multiple languages for international teams | | **Progressive Web App** | Work from Teams or use the standalone app – same experience everywhere | ## Getting Started is Easy **New to Easy Calling?** Start here: 1. [**5-Minute Quick Start**](https://docs.easycalling.easyplatform.app/getting-started/quick-start-guide) – Get up and running fast 2. [**Installation Guide**](https://docs.easycalling.easyplatform.app/getting-started/installation-guide) – Step-by-step setup for administrators 3. [**Best Practices – Call Life Cycle**](https://docs.easycalling.easyplatform.app/getting-started/best-practices-call-life-cycle) – Learn the basics of handling calls 4. [**User Guides**](https://docs.easycalling.easyplatform.app/user-guides) – See how different roles use Easy Calling **Already using Easy Calling?** Explore more: * [**Feature Categories**](https://docs.easycalling.easyplatform.app/feature-categories) – Comprehensive feature documentation organized by category * [**Tips & Tricks**](https://docs.easycalling.easyplatform.app/user-guides/tips-and-tricks) – Work smarter, not harder * [**User Guides**](https://docs.easycalling.easyplatform.app/user-guides) – See how different roles use Easy Calling ## Need Help? * [**Frequently Asked Questions**](https://docs.easycalling.easyplatform.app/troubleshooting-and-support/faqs) – Quick answers to common questions * [**Transitioning to Easy Calling**](https://docs.easycalling.easyplatform.app/troubleshooting-and-support/whats-changed) – Transitioning from standard Teams calling * [**Known Issues**](https://docs.easycalling.easyplatform.app/troubleshooting-and-support/known-issues) – Current limitations and workarounds * [**Contact Support**](https://docs.easycalling.easyplatform.app/troubleshooting-and-support/support) – We're here to help ## Try It Free Easy Calling offers a **30-day free trial**. No credit card required, no complicated setup. [Get Started Today →](https://twincapfirst.ch/en/contact/) *** *Easy Calling is developed by TwinCap First, a Microsoft Solutions Partner specializing in communication and collaboration tools.*