Easy Calling
Transform Microsoft Teams into your intuitive contact center solution with live call management
Why Easy Calling?
Tired of missed calls, juggling between apps, and losing track of customer conversations?
Easy Calling transforms Microsoft Teams into a powerful contact center. Easy to handle, ready for immediate use and budget-friendly. If you're handling customer calls, support requests, or sales inquiries, Easy Calling helps you:
✅ Never miss a call again – See all incoming calls in real-time, know who's available, and route calls intelligently ✅ Save time on every call – Access caller history, voicemails, and notes in one place ✅ Stay organized effortlessly – Automatic call logs, follow-up tasks, and email integration as well as flexible agent management ✅ Keep your team informed – Live dashboards show who is calling, who is busy, who is available, and which calls need attention ✅ Work from anywhere – Full functionality in Teams or as a standalone web app
What Makes Easy Calling Different?
We know you're busy. The last thing you need is another complicated system to learn. Easy Calling was built from the ground up with one goal: make your calling experience simpler, not harder.
For Contact Center Agents
See who's calling instantly – Caller ID pulls information from your directory, CRM, or external databases
Handle calls with one click – Answer, transfer, or send to voicemail without leaving Microsoft Teams
Follow up in seconds – Create tasks, send emails, or add notes right from the call screen
No more switching apps – Everything you need is in one interface
For Team Leads & Supervisors
Monitor your team at a glance – See who's on a call, who's available, and how long callers are waiting
Adjust on the fly – Change agent availability, update greetings, or reroute calls in real-time
Get insights that matter – Visual reports show call patterns, peak times, and team performance
For Administrators
Set up in minutes, not days – Simple wizard walks you through configuration
Flexible call routing – Create custom flows that match how your team works
Real Scenarios, Real Solutions
Scenario 1: The Overwhelmed Support Team
Before Easy Calling: Your team of 5 support agents shares a phone number. Calls come in randomly, agents don't know who answered what, and follow-ups get lost in email threads.
With Easy Calling: Calls automatically distribute to available agents. Everyone sees the call history, voicemails are transcribed and stored, and follow-up tasks sync to Microsoft Planner. Your team handles 30% more calls with less stress.
Scenario 2: The Part-Time Reception Desk
Before Easy Calling: Your receptionist handles calls from 9-5. After hours, calls go to voicemail, and no one checks them until the next morning. Urgent requests get delayed.
With Easy Calling: Set up automatic routing – calls go to your team during business hours, and to voicemail, other queues, or on-call services outside of business hours. Team members can listen and respond immediately, even from home.
Scenario 3: The Growing Sales Team
Before Easy Calling: Your sales team is expanding. New hires don't know who's handling which prospect, and calls get duplicated or dropped.
With Easy Calling: New agents see all call history, can opt in/out of queues based on expertise, and managers monitor call distribution to ensure fair workload. Onboarding time cuts in half.
Quick Feature Overview
Real-Time Call Monitoring
See all active calls, waiting callers, and agent status in one dashboard
Smart Call Routing
Automatically send calls to the right person or team based on availability
Comprehensive Call History
Access up to 6 months of calls–filter by missed, answered, or voicemail
Integrated Voicemail
Listen to voicemails directly in Teams, get instant notifications
Quick Actions
Send emails, create tasks, save contacts–all without leaving the call screen
Caller Identification
Automatic lookup in your directory, CRM, or external databases
Agent Opt-In/Out
Agents control when they're available for calls (great for flexible teams)
On-Call Duty
Forward calls to responsible on-call personnel during scheduled periods (escalation to multiple external numbers possible)
Visual Analytics
Understand call patterns, peak times, and team performance at a glance
Multi-Language Interface
Interface available in multiple languages for international teams
Progressive Web App
Work from Teams or use the standalone app – same experience everywhere
Getting Started is Easy
New to Easy Calling? Start here:
5-Minute Quick Start – Get up and running fast
Installation Guide – Step-by-step setup for administrators
Best Practices – Call Life Cycle – Learn the basics of handling calls
Day in the Life Guides – See how different roles use Easy Calling
Already using Easy Calling? Explore more:
Feature Categories – Comprehensive feature documentation organized by category
Tips & Tricks – Work smarter, not harder
Day in the Life Guides – See how different roles use Easy Calling
Need Help?
Frequently Asked Questions – Quick answers to common questions
Transitioning to Easy Calling – Transitioning from standard Teams calling
Known Issues – Current limitations and workarounds
Contact Support – We're here to help
Try It Free
Easy Calling offers a 30-day free trial. No credit card required, no complicated setup.
Easy Calling is developed by TwinCap First, a Microsoft Solutions Partner specializing in communication and collaboration tools.
Last updated