> For the complete documentation index, see [llms.txt](https://docs.easycalling.easyplatform.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.easycalling.easyplatform.app/troubleshooting-and-support/known-issues.md).

# Known Issues

<details>

<summary>Voicemails are not consistently displayed</summary>

Voicemails are currently not displayed consistently, as we do not receive a notification from Microsoft for every voicemail. As a result, some voicemails may not appear correctly.

We are actively working with Microsoft to resolve this issue.

**Current Workaround**

To ensure that voicemails are reliably displayed in **Easy Calling**, the caller must press one of the following keys at the end of their message: `* or #.`

Please make sure this instruction is included in the voicemail announcement text so that callers are properly informed.

</details>

<details>

<summary>Lagging UI or Delayed Call Notifications in Virtual Environments</summary>

When running Easy Calling inside virtualized environments like Azure Virtual Desktop (AVD), Citrix, or via Thin Clients, call notifications (call cards) or UI actions may appear delayed or desynchronized from the actual Microsoft Teams call.

This behavior is typically caused by the performance characteristics and network latencies of the underlying virtualization platform, rather than Easy Calling itself. Real-time signaling within terminal servers can be temporarily blocked or throttled during CPU or network utilization peaks.

**Workaround & Resolution**

1. **Switch to a Fat Client:** Run the Easy Calling app directly on a local physical endpoint for a guaranteed lag-free experience.
2. **Resource Allocation:** Have your IT administrator verify that your virtual environment has sufficient dedicated resources allocated and that real-time data transmission is not being restricted by cloud provider limits.

</details>