# Easy Calling

## Why Easy Calling?

**Tired of missed calls, juggling between apps, and losing track of customer conversations?**

Easy Calling transforms Microsoft Teams into a powerful contact center. Easy to handle, ready for immediate use and budget-friendly. If you're handling customer calls, support requests, or sales inquiries, Easy Calling helps you:

✅ **Never miss a call again** – See all incoming calls in real-time, know who's available, and route calls intelligently\
✅ **Save time on every call** – Access caller history, voicemails, and notes in one place\
✅ **Stay organized effortlessly** – Automatic call logs, follow-up tasks, and email integration as well as flexible agent management\
✅ **Keep your team informed** – Live dashboards show who is calling, who is busy, who is available, and which calls need attention\
✅ **Work from anywhere** – Full functionality in Teams or as a standalone web app

<figure><img src="/files/j8XzyeixnCed4prWhxda" alt="Easy Calling dashboard showing real-time call monitoring"><figcaption><p>Real-time view of all your calls – no more guessing who's handling what</p></figcaption></figure>

## What Makes Easy Calling Different?

**We know you're busy.** The last thing you need is another complicated system to learn. Easy Calling was built from the ground up with one goal: make your calling experience simpler, not harder.

### For Contact Center Agents

* **See who's calling instantly** – Caller ID pulls information from your directory, CRM, or external databases
* **Handle calls with one click** – Answer, transfer, or send to voicemail without leaving Microsoft Teams
* **Follow up in seconds** – Create tasks, send emails, or add notes right from the call screen
* **No more switching apps** – Everything you need is in one interface

### For Team Leads & Supervisors

* **Monitor your team at a glance** – See who's on a call, who's available, and how long callers are waiting
* **Adjust on the fly** – Change agent availability, update greetings, or reroute calls in real-time
* **Get insights that matter** – Visual reports show call patterns, peak times, and team performance

### For Administrators

* **Set up in minutes, not days** – Simple wizard walks you through configuration
* **Flexible call routing** – Create custom flows that match how your team works

## Real Scenarios, Real Solutions

### Scenario 1: The Overwhelmed Support Team

**Before Easy Calling:** Your team of 5 support agents shares a phone number. Calls come in randomly, agents don't know who answered what, and follow-ups get lost in email threads.

**With Easy Calling:** Calls automatically distribute to available agents. Everyone sees the call history, voicemails are transcribed and stored, and follow-up tasks sync to Microsoft Planner. Your team handles 30% more calls with less stress.

### Scenario 2: The Part-Time Reception Desk

**Before Easy Calling:** Your receptionist handles calls from 9-5. After hours, calls go to voicemail, and no one checks them until the next morning. Urgent requests get delayed.

**With Easy Calling:** Set up automatic routing – calls go to your team during business hours, and to voicemail, other queues, or on-call services outside of business hours. Team members can listen and respond immediately, even from home.

### Scenario 3: The Growing Sales Team

**Before Easy Calling:** Your sales team is expanding. New hires don't know who's handling which prospect, and calls get duplicated or dropped.

**With Easy Calling:** New agents see all call history, can opt in/out of queues based on expertise, and managers monitor call distribution to ensure fair workload. Onboarding time cuts in half.

## Quick Feature Overview

| Feature                        | What It Does For You                                                                                                       |
| ------------------------------ | -------------------------------------------------------------------------------------------------------------------------- |
| **Real-Time Call Monitoring**  | See all active calls, waiting callers, and agent status in one dashboard                                                   |
| **Smart Call Routing**         | Automatically send calls to the right person or team based on availability                                                 |
| **Comprehensive Call History** | Access up to 6 months of calls–filter by missed, answered, or voicemail                                                    |
| **Integrated Voicemail**       | Listen to voicemails directly in Teams, get instant notifications                                                          |
| **Quick Actions**              | Send emails, create tasks, save contacts–all without leaving the call screen                                               |
| **Caller Identification**      | Automatic lookup in your directory, CRM, or external databases                                                             |
| **Agent Opt-In/Out-Out**       | Agents control when they're available for calls (great for flexible teams)                                                 |
| **On-Call Duty**               | Forward calls to responsible on-call personnel during scheduled periods (escalation to multiple external numbers possible) |
| **Visual Analytics**           | Understand call patterns, peak times, and team performance at a glance                                                     |
| **Multi-Language Interface**   | Interface available in multiple languages for international teams                                                          |
| **Progressive Web App**        | Work from Teams or use the standalone app – same experience everywhere                                                     |

## Getting Started is Easy

**New to Easy Calling?** Start here:

1. [**5-Minute Quick Start**](/getting-started/quick-start-guide.md) – Get up and running fast
2. [**Installation Guide**](/getting-started/installation-guide.md) – Step-by-step setup for administrators
3. [**Best Practices – Call Life Cycle**](/getting-started/best-practices-call-life-cycle.md) – Learn the basics of handling calls
4. [**User Guides**](/user-guides/contact-center-agent.md) – See how different roles use Easy Calling

**Already using Easy Calling?** Explore more:

* [**Feature Categories**](/feature-categories/administration-and-configuration.md) – Comprehensive feature documentation organized by category
* [**Tips & Tricks**](/user-guides/tips-and-tricks.md) – Work smarter, not harder
* [**User Guides**](/user-guides/contact-center-agent.md) – See how different roles use Easy Calling

## Need Help?

* [**Frequently Asked Questions**](/troubleshooting-and-support/faqs.md) – Quick answers to common questions
* [**Transitioning to Easy Calling**](/troubleshooting-and-support/whats-changed.md) – Transitioning from standard Teams calling
* [**Known Issues**](/troubleshooting-and-support/known-issues.md) – Current limitations and workarounds
* [**Contact Support**](/troubleshooting-and-support/support.md) – We're here to help

## Try It Free

Easy Calling offers a **30-day free trial**. No credit card required, no complicated setup.

[Get Started Today →](https://twincapfirst.ch/en/contact/)

***

*Easy Calling is developed by TwinCap First, a Microsoft Solutions Partner specializing in communication and collaboration tools.*


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